Skip to Content
Frequently Asked Questions
  1. What is Alert Gaithersburg?
  2. What is an Alert Gaithersburg account?
  3. How does Alert Gaithersburg work?
  4. Will my cell phone work?
  5. What is text messaging and how do I sign up for it?
  6. How many devices/e-mail addresses can I sign up?
  7. If I sign up on two alert networks (e.g. the County's and Gaithersburg) will I get two messages?

What is Alert Gaithersburg?
Alert Gaithersburg is a software application used to send emergency alerts, notifications and updates to your cell phone, pager, BlackBerry, PDA and/or e-mail account. In the event of an emergency, such as a natural disaster or terrorist incident, you will be sent important alerts and updates to your cell phone, mobile device or e-mail(s). All you have to do is sign up for an Alert Gaithersburg account.

Click to register now!

back to top

What is an Alert Gaithersburg Account
Each person may sign up for an Alert Gaithersburg account. You can add multiple devices (cell phones, pagers, PDAs) to an Alert Gaithersburg account. Alerts can be sent to all devices listed in your Alert Gaithersburg account.

back to top

How does Alert Gaithersburg work?
In an emergency situation an alert will be sent by the City of Gaithersburg and/or Montgomery County Homeland Security Department, you will receive several text messages on your cell phone or mobile device.

Additional instructions may follow throughout the emergency situation so keep your phone near you. Even if the cell phones are busy, the messages should still come through to your phone.

back to top

Will my cell phone work?
Alert Gaithersburg uses the text messaging (SMS network) feature of your cell phone to deliver alerts. The alerts come across like a page on a pager. ALL cell phone carriers, and paging companies, offer text messaging. Nearly all phones purchased within the past few years are text messaging capable. If you are unsure, contact your carrier to ask about your phone and text messaging.

back to top

What is text messaging and how do I sign up for it?
Text messages are short messages sent to your phone, similar to receiving a page. Each message contains between 100 and 160 characters, or about 10 words, depending upon your carrier. An example of a text message is the notification you receive on your phone when you have new voicemail.

Many carriers activate the service automatically. You should check with your carrier to make sure your text messaging is active.

Links to learn how to read text messages on your phone include:

back to top


How many devices/e-mail addresses can I add to my account?

You may have two devices and two e-mail addresses for your Alert Gaithersburg account.

back to top


If I sign up on two alert networks (e.g. the County's and Gaithersburg) will I get two messages?

Yes. Each alert network sends messages to the registered users and does not distinguish between people who are registered on multiple systems

back to top

RS Logo Small Alert Gaithersburg is a patent-pending product of Roam Secure, Inc. All rights reserved.


Comments or questions about this page?
Feedback Form
City of Gaithersburg
A CHARACTER COUNTS! City
Privacy Statement